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Terms at AsianPatio.com

Retail Terms
click here for wholesale terms
  1. We accept major credit cards, checks and money orders for the full amount of purchase - see payment for more details.
  2. We offer a 30-day unconditional money back guarantee on all retail orders. If you are not fully satisfied with your order you may send it back to us (at your expense) for a full refund, minus original shipping expenses. Please contact us before returning your order. For more detailed information about returns, please see our return policy.
  3. We can often arrange special terms to suit your business needs. Contact us at sales@asianpatio.com or 1-800-579-4252 with all your questions.
  4. Each of our patio umbrellas is a work of art. We reserve all rights to this original artwork, and our designs may not be copied or resold without prior consent. If you wish to sell our umbrellas on the internet, we offer a generous drop-ship program. Please contact us at sales@asianpatio.com or 1-800-579-4252 for details.
  5. Images displayed in digital format can vary in color depending on your computer settings, browser, and other factors. Unavoidably, the colors displayed on your monitor may differ slightly from those of the actual umbrella.
  6. If you have special needs or requirements, such as adding a logo to an umbrella or creating a custom design, please see our custom umbrella page. In most cases we can paint almost any design or logo on our umbrellas for an extra charge – to be determined by the complexity of the design. Most designs and logos cost an additional $34.95.
  7. We can ship to most countries in the world. Shipping zones outside of the continental U.S. may require additional shipping charges. Please contact us for shipping rates.
  8. While we carry an inventory of our patio umbrellas, some may go out of stock from time to time. Please allow 1-5 business days for an umbrella to be constructed, and possibly longer if a larger quantity is ordered. In most cases, 1 umbrella requires 2 days to construct and ship.
  9. In the event of damage or breakage in the shipping process we will issue a call tag for the carrier to retrieve the umbrella and replace it free of charge. Please save all packaging, as the carrier must have this on all claims. For more detailed information about returns, please see our return policy.
Wholesale Terms
click here for retail terms
  1. All wholesale orders are final and cannot be returned.
  2. In the event of damage or breakage in the shipping process we will issue a call tag for the carrier to retrieve the umbrella and replace it free of charge. Please save all packaging, as the carrier must have this on all claims. For more detailed information about returns, please see our return policy.
  3. Each of our patio umbrellas is a work of art. We reserve all rights to this original artwork, and our designs may not be copied without prior consent.
  4. We offer a generous drop-ship and affiliate program for those who are interested. Contact us for more information.
  5. If you have special needs or requirements, such as adding a logo to an umbrella or creating a custom design, please see our custom umbrella page. In most cases we can paint almost any design or logo on our umbrellas for an extra charge – to be determined by the complexity of the design. Most designs and logos cost an additional $34.95.
  6. For wholesale orders outside the continental U.S, please contact us for shipping rates.
  7. Please allow between 2-10 business days for a wholesale order to be constructed. In most cases, wholesale orders require 3-5 days to construct.
  8. If you are a retailer with a physical location and/or have a retail web presence, you may be interested in our dropshipping program.
Payment Options
AsianPatio.com accepts Visa, MasterCard, Discover and American Express. You may order directly from our website or by phone, 1-800-579-4252. Money orders and checks are also accepted.

Please make money orders and checks payable to our registered company name:
Oriental Decor New York LLC

If you wish to pay by check or money order, please send your payment to the following address:

    AsianPatio.com
    7328 Ashley Shores Circle
    Lake Worth, FL 33467

Please include the patio umbrella/s you wish to order, along with your name, phone number, shipping address and email address (if you use email).


Returns Policy
AsianPatio.com will accept returns on retail sales within 30 days of your receiving the item/s. Shipping charges will not be refunded and you must pay postage to return the item/s. In order to ensure a full and prompt refund, please contact us at sales@asianpatio.com or 1-800-579-4252 before returning your item/s. All item/s returned to us must be in the same condition as to when they were received for a full refund.

Please contact us, then send returns to:

    American Fulfillment
    Attn: Brian Boodry
    6 Benson Road
    Oxford, CT 06478 USA
    Reference: AsianPatio.com


Security
All orders placed online or by phone are confidential. We respect your right to privacy and do not sell or give your information to any others. All sensitive information is collected by a secure billing server that protects the security of your credit card and personal information.

We use an SSL secure server, enabled with a Security Certificate for all sensitive information such as credit card numbers. This is the internet standard for assuring the safety of credit card transactions over the net.
Credit card transactions are processed by www.authorize.net, the net's leading merchant payment gateway. Your credit card information is never stored in any form on our servers.